With the
growth of mobile banking, internet banking and agency banking, I rarely
interact with bank tellers or bank employees in general. But now and then I get
to speak to my banks customer service department. This happens when I notice
debit entries in my account that I cannot explain (for unexplained credits in
my account, I prefer to leave it there with the hope the bank will look the
other way).
Whenever I
call the bank, it’s usually because I suspect fraud in my account. In most
cases these have turned out to be false alarms or as the bank puts it
sometime....clerical errors on their part. How true or not is not usually my
concern as long the issue is rectified and my bank balance is correct. The only
irritating aspect is that it takes unreasonably long time to correct these
errors....I am always informed of the many review and approval processes
involved.
I am not an
expert on bank fraud but it is one of the risks that keeps very many bank
employees awake....is our customers money safe, our shareholders money safe, is
our money safe is our core banking system safe, are our employees stealing from
the bank, is our credit card data safe etc.
There are
many articles on banking fraud out there and am sure they are good, in addition
to those, I have found this one (the A-Z of bank fraud) to be very good.
Follow the
link below and enjoy http://www.netguardians.ch/a-z-banking-fraud
I have attached a link to an article on preparation of forensic reports by Mary Muchemi one of my former colleagues at KPMG Kenya.
https://www.icpak.com/wp-content/uploads/2015/11/Forensic-audit-reports-that-count-a-step-by-step-approach1.pdf
I hope it will be helpful.
I will add the following:
Forensic reports must always be factual, if not they do not qualify as such, they are just work in progress.
The integrity of the investigation process must always be maintained - any doubts about the investigation process waters down an investigation report and its impact
